Frequently Asked Questions

Allow up to 5 business days for your order to be processed, picked, and packed in our warehouse, and then handed to DHL. 

Online orders are not processed over the weekends or on NSW/AUS public holidays.

North America - 3-5 days transit time

USA, Canada and Mexico.

Europe - 3-5 days transit time

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia - 3-5 days transit time

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Middle East -

UAE - 3-5 days transit time

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia - 5-7 days transit time

Oceania - 5 days transit time.

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service via customerservice@ajeworld.com.

Sadly no. Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

On occasion orders may be sent via a split shipment. Please note, your order may arrive in multiple packages. You will receive additional tracking for your items via email.

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

We accept returns for change of mind. Full-price purchases made online between 14 November – 24 December 2025 can be returned until 11 January 2026.

• Full-price items are available for refund or store credit
• Sale and promotional items are available for store credit
• Shipping fees, import duties, and taxes paid at checkout are generally not refundable 
• Restocking fee applies
• USA: $50 USD
• All other countries: $25 USD

Conditions, exclusions and restocking fees apply. See our full return policy, including guarantees under the Australian Consumer Law.

Please make sure items are returned in original condition with all original garment tags attached within 21 days of delivery. Submit your return here.

Yes - both sale and promotional items can be returned for a store credit, provided they meet our standard return conditions.

Unless explicitly stated, most items are eligible for return.

If an item is marked Final Sale, it will not be eligible for return, refund, or exchange unless required by law.

We do not offer direct exchanges at this time. Instead, return your item for a refund or store credit, and place a new order for the size or style you need.

Simply head to our Returns Portal and follow the steps. You’ll be able to choose between refund and store credit during the process.

Yes - for hygiene reasons, we do not accept returns on jewellery or swimwear. All other items are eligible, as long as they meet our return conditions.

This policy applies only to purchases made through ajeworld.com. If you purchased from a third-party retailer, please contact the store directly.

Import duties and taxes are non-refundable, unless required by law. Refund values may vary due to exchange rate fluctuations or customs processes.

Returns are typically processed within 10 business days of arriving at our warehouse. We’ll send you an email confirmation once your refund or credit has been issued.

We offer transparent international pricing, with duties and taxes calculated at checkout based on your shipping destination.

• United States & United Kingdom: Duties and taxes are included in the product price. You won’t be charged any additional fees at checkout or on delivery.

• All Other Countries: Duties and taxes are calculated and displayed at checkout before you complete your order.
  
  

These charges are determined by your local customs authority and may include sales tax, import duties, and processing fees.

Please note that unless required by Australian Consumer Law, duties and taxes paid at checkout are non-refundable if your order is returned or refused at customs.

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

Yes. At Aje, you can buy now and pay it in 4 interest-free instalments over 6 weeks.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.

Find out more here.

Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.

When a gift voucher is purchased online, a digital copy will be emailed to the email address provided as the 'Recipient email'. Gift vouchers purchased on the AU website are in AUD only. The Aje Collective gift vouchers cannot be used at any of our stockists. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. The Aje Collective shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Available online at ajeworld.com.au & in the following Aje boutiques: 

Full Edit available at: Pacific Fair, Emporium & Parramatta 

Select styles at: Macquarie, Queens Plaza & Paddington

First time subscribers will receive their welcome email minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and insider musings.

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at customerservice@ajeworld.com

Sadly, we are unable to gift wrap purchases made via our website.

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

Our size guide can be found on each product page and in our footer. If you would like further advice on sizing please contact customerservice@ajeworld.com