Returns Policy

This policy applies to all purchases made online at ajeworld.com

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

20% Off Accessories

20% off Accessories and Jewellery offer valid 07.00am 14/2/2020 until 11.59pm Sunday 16/2/2020, while stocks last and/or unless otherwise withdrawn or extended. Offer is 20% off Aje bags, accessories, towels, shoes and Aje Adorn jewellery only. Offer excludes apparel and Aje x Superga, jewellery gift boxes and Silvatica shoe styles. Offer applied at checkout. Offer is non-transferable. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching.  Sale Returns Policy applies.

Take a Further 20% Off Sale

Terms and conditions apply. Take a further 20% off Sale styles valid from 6:00am Thursday 23/1/2020 until 11:59pm Monday 27/1/2020, while stocks last and/or unless otherwise withdrawn or extended. Discount applied at checkout. Offer excludes selected Resort 20 apparel, Cruise 20 capsule, Lunar New Year Limited Edition Acacia Double Strap Bag, selected Resort 20 Accessories and Shoes, Aje x Superga, Aje Adorn Jewellery and Gift Vouchers. Offer valid in Aje stores and online. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching. Aje reserves the right to exclude items from sale and/or remove products during the sale period. Sale Returns Policy applies.

30% Off Sale

Terms and conditions apply. Shop 30% off selected Resort 20 styles valid from 6:00am Tuesday 24/12/2019 until 11:59pm 24/01/2020, while stocks last and/or unless otherwise withdrawn or extended. Prices as marked. Offer excludes selected Resort 20 apparel, selected Resort 20 Accessories, selected Resort 20 Shoes, Aje x Superga, Aje Adorn Jewellery and Gift Vouchers. Offer valid in Aje stores and on ajeworld.co.nz. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching. Aje reserves the right to exclude items from sale and/or remove products during the sale period. Sale Returns Policy applies.

Online Exclusive Styles Sale

Terms and conditions apply. Online exclusive: shop up to 50% off selected past season and Aje Signature styles valid from 6:00am Tuesday 24/12/2019 until 11:59pm 24/01/2020 while stocks last and/or unless otherwise withdrawn or extended. Prices as marked. Exclusions apply. Offer excludes Resort 20 Apparel, Resort 20 Accessories, Resort 20 Shoes, Aje x Superga, Aje Adorn Jewellery and Gift Vouchers. Offer valid on ajeworld.co.nz. only. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching. Aje reserves the right to exclude items from sale and/or remove products during the sale period. Sale Returns Policy applies.

Full priced items

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery.

Sale items

Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue.

Jewellery and Shoes

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Conditions of return

Please ensure the below conditions are met, before submitting your return request:

      • - The item/s were purchased from the Aje e-Boutique.
      • - The item/s are in their original conditions: Unworn, not altered and/or washed.
      • - All tags are still attached.
      • - Your order will be returned to us within twenty one (21) days from your delivery date.
      • - Aje do not refund tax and duties paid at the time of checkout.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

How to submit an Online return

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return here.

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attach relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Aje Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@ajeworld.com

Step 6:

Once your item is received, we will email you a confirmation of your refund or credit note. You will receive a receipt of the refund transaction via email. Please note during this busy sale period returns can take up to 5 business days to process.

If you purchased via credit card, please contact us at customerservice@ajeworld.com or call us on +61 480 022 160 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.

Where to send your Online return (order number starting with 1)

BY POST:

Aje e-Boutique
Unit 2/29-41 Hutchinson Street
Surry Hills NSW 2011
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

Where to send your Online return (order number starting with EX4)

BY POST:

Borderfree Hub
Line 1: Your Name
Address Line 1: Warehouse 4B, 1A Hale Street
Address Line 2: Your EX4 order number
Botany, NSW 2019
Australia

Aje is not liable for the loss or damage of items in return transit. Please use a traceable delivery method and keep record of your tracking number.