Terms of Service

This policy applies to all purchases made online at ajeworld.com. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

Aje reserves the right to cancel any order placed online if,

- The item is unavailable.

- We are unable to obtain authorisation for payment.

- We have identified an error with the product listing.

- You fail our customer validation checks.

- We believe you are generating orders for commercial gain and not personal use.

- A breach of our returns terms and conditions has occurred.

 

Full Priced Items

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery or swimwear.

Temporary Promotion

Full price items included in a temporary promotion (eg. VOSN, AfterPay Day or Black Friday) are eligible to be returned for a store credit.

Final Sale Items

Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase. Please note, sale markdowns cannot be retrospectively applied to previous orders.

If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.

Jewellery and Shoes

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

25% Off The Winter Edit*

Terms and conditions apply. The Aje Winter Edit promotion is 25% off selected styles. Valid from 12:01AM GMT-7 AEST Thursday 16/5/24 until 11:59PM GMT-7 AEST Sunday 26/5/24, while stocks last and/or unless otherwise withdrawn or extended. Offer excludes Aje May Drop 1, Select Aje Signatures and select Pre Fall Linea styles. Discount applied at checkout. Offer valid through ajeworld.com only. Not available through any wholesale partners. Aje reserves the right to exclude items from and/or remove products from the promotional period at any time. Final sale and promotional returns policy applies. Please see ajeworld.com for further information.

Further Reductions - Up to 60% Off*

Terms and conditions apply. The Aje EOSS further reductions offer is up to 60% off styles included in the sale category on ajeworld.com, valid from 12:00AM AEST Monday 24/6/24 until 11:59PM GMT-7 Sunday 30/6/24, whilst stocks last and or/unless otherwise withdrawn or extended. Offer excludes full price styles and Aje signatures. Offer valid through ajeworld.com and in all Aje boutiques. Offer not valid through any wholesale partners. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Aje reserves the right to exclude items from sale and/or remove products during the promotional period. Advertised prices are subject to change without notice, orders placed will not be amended. Sale returns policy applies, please see ajeworld.com for further information.

Review Reward

*Terms and conditions apply. One use per customer. Cannot be used in conjunction with any other offer. Offer available on full price items only. Offer not valid on Gift Vouchers. Offer available Online only.

Conditions of Return

Please ensure the below conditions are met, before submitting your return request:

  • The item/s were purchased from the Aje e-Boutique.
  • The item/s are in their original conditions: Unworn, not altered and/or washed.
  • All tags are still attached.
  • Your order will be returned to us within 21 days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Read more about our return policy here.