Frequently Asked Questions

Allow up to 5 business days for your order to be processed, picked, and packed in our warehouse, and then handed to DHL. 

Online orders are not processed over the weekends or on NSW/AUS public holidays.

North America - 3-5 days transit time

USA, Canada and Mexico.

Europe - 3-5 days transit time

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia - 3-5 days transit time

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Middle East -

UAE - 3-5 days transit time

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia - 5-7 days transit time

Oceania - 5 days transit time.

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service via customerservice@ajeworld.com.

Sadly no. Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

On occasion orders may be sent via a split shipment. Please note, your order may arrive in multiple packages. You will receive additional tracking for your items via email.

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

Please make sure items are returned in original condition with all original garment tags attached within twenty-one (21) days of delivery. Please read our full Returns Policy here.

Please make sure items are returned in original condition with all original garment tags attached within 21 days of delivery. Submit your return here.

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Sadly, we cannot facilitate exchanges via our website for Aje, Aje STUDIO or AJE ATHLETICA. We invite you to send your item back for a credit note so you are able to place a new order.

We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. Returns will not be accepted at any of our stores or via our Online Customer Care. The Aje Collective does not offer refunds for change of mind for Online Warehouse Sale purchases.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at customerservice@ajeworld.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Permanently reduced products are considered FINAL SALE and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.

Products purchased during a promotional period such as Afterpay Day or Vogue Online Shopping Night will be eligible for a store credit.

We are unable to extend our sale offer beyond the specified start and finish times as advertised.

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.

When a gift voucher is purchased online, a digital copy will be emailed to the email address provided as the 'Recipient email'. Gift vouchers purchased on the AU website are in AUD only. The Aje Collective gift vouchers cannot be used at any of our stockists. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. The Aje Collective shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

First time subscribers will receive their welcome email minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and insider musings.

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at customerservice@ajeworld.com

Sadly, we are unable to gift wrap purchases made via our website.

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

Our size guide can be found on each product page and in our footer. If you would like further advice on sizing please contact customerservice@ajeworld.com