Frequently Asked Questions - FAQs

Orders & Shipping

Where is my order dispatched from?

Orders for customers shopping at are shipped from our online warehouse based in Sydney, Australia.

We're currently experiencing a slight delay in order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by calling us on +61 480 022 160.

Returns, Exchanges & Refunds

What is your returns policy?

Please read our full Returns Policy here.

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Wanting to exchange your item?

Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to send your item back for a credit note so you are able to place a new order.

Sales, Promotions and Final Sale

What does Final Sale mean - Can I return my item?

We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje and AJE ATHLETICA do not offer refunds for change of mind for Online Warehouse Sale purchases.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Can I return a sale item?

Yes, items purchased during a promotion (E.g. Black Friday & Cyber Monday or Flash Sales) are eligible for return for a full refund within 21 days. Items purchased on markdown (outside a promotion) are eligible for e-Boutique credit which is valid for 12 months from date of issue, provided that the item meets our conditions of return.

I missed out on shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.


What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.


What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal, AfterPay, Klarna and NihaoPay.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you have an AfterPay account. Find out more here.

Gift Vouchers

What is my gift voucher pin?

Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.

What are your online gift card terms and conditions?

When a gift card is purchased online, a digital copy will be emailed to the email address provided as the 'Recipient email'. Gift cards are valid for a term of 3 years from the date of purchase. Gift vouchers purchased on the International website are in USD only. Aje gift vouchers cannot be used at any Aje stockists. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online.


Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact

I can't find something I wanted to purchase, or it is listed as sold out. What can I do?

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Please read our size guide here. if you would like further advice on sizing please contact

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at to have another confirmation sent.