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FAQ

SHIPPING

Where is my order dispatched from?

Orders for customers shopping at ajeworld.com are shipped from our online warehouse based in Sydney, Australia.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by calling us on +61 480 022 160.

RETURNS

What is your returns policy?

Please read our full Returns Policy here.

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Wanting to exchange your item?

Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to send your item back for a credit note so you are able to place a new order.

SALE

What does Final Sale mean - Can I return my item?

With all products marked with FINAL SALE there is a strict no returns, exchanges or refunds policy. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje and AJE ATHLETICA do not offer refunds for change of mind for Online Warehouse Sale purchases. Only faulty items can be returned.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at customerservice@ajeworld.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Can I return a sale item?

Yes, items purchased during a promotion (E.g. Black Friday & Cyber Monday or Flash Sales) are eligible for return for a full refund within 21 days. Items purchased on markdown (outside a promotion) are eligible for e-Boutique credit which is valid for 12 months from date of issue, provided that the item meets our conditions of return.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

PRE-ORDER

What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.

PAYMENT

What payment methods do you accept?

We accept Mastercard, Visa, PayPal.

Can I pay using AfterPay?

Unfortunately at the moment we do not offer payment via Afterpay.

Can I pay using Klarna?

Unfortunately at the moment we do not offer payment via Klarna.

GIFT CARDS

What are your online gift card terms and conditions?

When gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online.

OTHER

Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

I can't find something I wanted to purchase, or it is listed as sold out. What can i do?

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Please read our size guide here. if you would like further advice on sizing please contact customerservice@ajeworld.com.

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.