Returns Policy

Returns Policy

ONLINE RETURNS POLICY

ONLINE RETURNS POLICY

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Online Returns Policy - Change of Mind

We are happy to offer change of mind refunds or store credit for most full price merchandise. To ensure a smooth process, please review the following guidelines:

This policy applies to all purchases made through ajeworld.com

We cannot accept returns from third party stores or online stores stocking Aje. 

CONDITIONS OF RETURN
- The merchandise was purchased through ajeworld.com & in its original condition, unworn, unwashed and unused with tags attached.
- Returns must be delivered to our warehouse within twenty one (21) days of the delivery date to be eligible for a refund or store credit (see below for conditions to return).
- Proof of purchase must be provided along with the returned merchandise.
- Shoes must be unworn and in their original packaging, as the shoebox is considered part of the product. We will not accept shoes with sole markings or scratches.
- Due to hygiene reasons, we do not accept returns for swimwear or jewellery.

Any items that do not meet these criteria will not be valid for any return. Any items returned to  Aje without approval will be returned at the customer’s expense.

 

FULL PRICE ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit.  If the original payment method was a gift voucher or store credit, a new voucher will be issued.

TEMPORARY PROMOTION
Full price items included in a temporary promotion are eligible to be returned for a store credit. Discounts received at the time of purchase will be carried over to the refund.

FINAL SALE
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase.

Please note, sale markdowns cannot be retrospectively applied to previous orders.

If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.

FAULTY RETURNS
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In the unfortunate event of a fault or defect, please email us at customerservice@ajeworld.com within 48 hours of receiving your purchase, with images and a description of the fault.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.

Online Returns Policy - Change of Mind

We are happy to offer change of mind refunds or store credit for most full price merchandise. To ensure a smooth process, please review the following guidelines:

This policy applies to all purchases made through ajeworld.com

We cannot accept returns from third party stores or online stores stocking Aje. 

CONDITIONS OF RETURN
- The merchandise was purchased through ajeworld.com & in its original condition, unworn, unwashed and unused with tags attached.
- Returns must be delivered to our warehouse within twenty one (21) days of the delivery date to be eligible for a refund or store credit (see below for conditions to return).
- Proof of purchase must be provided along with the returned merchandise.
- Shoes must be unworn and in their original packaging, as the shoebox is considered part of the product. We will not accept shoes with sole markings or scratches.
- Due to hygiene reasons, we do not accept returns for swimwear or jewellery.

Any items that do not meet these criteria will not be valid for any return. Any items returned to  Aje without approval will be returned at the customer’s expense.

 

FULL PRICE ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit.  If the original payment method was a gift voucher or store credit, a new voucher will be issued.

TEMPORARY PROMOTION
Full price items included in a temporary promotion are eligible to be returned for a store credit. Discounts received at the time of purchase will be carried over to the refund.

FINAL SALE
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase.

Please note, sale markdowns cannot be retrospectively applied to previous orders.

If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.

FAULTY RETURNS
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In the unfortunate event of a fault or defect, please email us at customerservice@ajeworld.com within 48 hours of receiving your purchase, with images and a description of the fault.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.

HOW TO RETURN

HOW TO MAKE A RETURN

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How to Return - by Post

Returning your items to Aje is simple - just follow the steps below:

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return request via our Returns Portal. Follow the prompts to complete your return request. Please note that full price and temporary promotion returns must be submitted separately.

  • step 3

    STEP 3

    Once your return request has been processed, you will receive a Shipping Label to return your items to our warehouse. The return label fee of $25 will be deducted from your final refund/store credit value. If your return has been denied or you are having difficulty with submission, please contact us at: customerservice@ajeworld.com

  • step 5

    STEP 4

    Once your item has been received and processed you will receive an email notification of your refund or store credit. Please allow 5-7 business days for your return to be processed.

How to Return - by Post

Returning your items to Aje is simple - just follow the steps below:

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return request via our Returns Portal. Follow the prompts to complete your return request. Please note that full price and temporary promotion returns must be submitted separately.

  • step 3

    STEP 3

    Once your return request has been processed, you will receive a Shipping Label to return your items to our warehouse. The return label fee of $25 will be deducted from your final refund/store credit value. If your return has been denied or you are having difficulty with submission, please contact us at: customerservice@ajeworld.com

  • step 5

    STEP 4

    Once your item has been received and processed you will receive an email notification of your refund or store credit. Please allow 5-7 business days for your return to be processed.

SUBMIT A RETURN

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Submit Your Online Return

In order to successfully return your items, please ensure all of the above return conditions are met. Submit your return here.

Submit Your Online Return

In order to successfully return your items, please ensure all of the above return conditions are met. Submit your return here.