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Returns Policy

Returns Policy

  • Returns Policy

    RETURNS POLICY

    Read our Returns Policy to ensure your order is valid for a return.

    FIND OUT MORE
  • Return online

    RETURN ONLINE

    Returning your items online is easy through our online portal.

    FIND OUT MORE
  • Where to return

    WHERE TO RETURN

    Send your items back to our warehouse or come see us in store.

    FIND OUT MORE
Returns Policy

RETURNS POLICY

Read our Returns Policy to ensure your order is valid for a return.

FIND OUT MORE

Returns Policy

This policy applies to all purchases made online at ajeworld.com. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

SALE ITEMS

Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (for example Flash Sale or VOSN, Vogue Online Shopping Night) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty. Please note orders purchased on sale will not be packaged in an Aje box.

JEWELLERY AND SHOES

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

• The item/s were purchased from the Aje e-Boutique.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Returns Policy

This policy applies to all purchases made online at ajeworld.com. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

SALE ITEMS

Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (for example Flash Sale or VOSN, Vogue Online Shopping Night) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty. Please note orders purchased on sale will not be packaged in an Aje box.

JEWELLERY AND SHOES

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

• The item/s were purchased from the Aje e-Boutique.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Return online

RETURN ONLINE

Returning your items online is easy through our online portal.

FIND OUT MORE

Return Online

Returning your items online is super easy. Just follow our steps below.

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return here.

  • step 3

    STEP 3

    Add your order number and email address, click ‘Create a Return’.

  • step 4

    STEP 4

    Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attach relevant imagery to your email.

  • step 5

    STEP 5

    If approved, either post your item back to us or return it in store. If your return has been denied please feel free to contact us at customerservice@ajeworld.com

  • Step 6

    STEP 6

    Once your item is received, we will email you a confirmation of your refund or credit note. You will receive a receipt of the refund transaction via email.

Aje does not cover the cost of international returns. We can create a label for ease that will be deducted from the total value of your return. Please note during this busy sale period returns can take up to 5 business days to process.

Return Online

Returning your items online is super easy. Just follow our steps below.

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return here.

  • step 3

    STEP 3

    Add your order number and email address, click ‘Create a Return’.

  • step 4

    STEP 4

    Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attach relevant imagery to your email.

  • step 5

    STEP 5

    If approved, either post your item back to us or return it in store. If your return has been denied please feel free to contact us at customerservice@ajeworld.com

  • Step 6

    STEP 6

    Once your item is received, we will email you a confirmation of your refund or credit note. You will receive a receipt of the refund transaction via email.

Aje does not cover the cost of international returns. We can create a label for ease that will be deducted from the total value of your return. Please note during this busy sale period returns can take up to 5 business days to process.

Where to return

WHERE TO RETURN

Send your items back to our warehouse or come see us in store.

FIND OUT MORE

Where to Return

Once you have submitted your return online, there are a few different ways you can send your return back to us. You can post it back to our warehouse or you can visit your nearest Aje Boutique and return your item instore.

By Post

BY POST

Aje e-Boutique
Unit 2/29-41 Hutchinson Street
Surry Hills NSW 2011
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

instore returns

INSTORE RETURNS

Please note that we do not offer refunds for change of mind purchases. As a gesture of goodwill during the Coronavirus (COVID-19) outbreak, we are extending our returns policy to 21 days, whereby we will exchange or issue a store credit upon presentation of a receipt. Garment/s must be unworn and in their original condition, with tags attached. Shoes must be unworn and in their original packaging. We will not accept shoes with sole markings or scratches.

Store credit is valid for 12 months from date of issue.

We do not offer exchanges or refunds on sale merchandise unless deemed faulty by our team or required by law. We kindly ask you to consider this before committing to a purchase.

All purchases on jewellery are final. Due to hygiene reasons, we will not accept returns for jewellery unless deemed faulty by our team.

Where to Return

Once you have submitted your return online, there are a few different ways you can send your return back to us. You can post it back to our warehouse or you can visit your nearest Aje Boutique and return your item instore.

By Post

BY POST

Aje e-Boutique
Unit 2/29-41 Hutchinson Street
Surry Hills NSW 2011
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

instore returns

INSTORE RETURNS

Please note that we do not offer refunds for change of mind purchases. As a gesture of goodwill during the Coronavirus (COVID-19) outbreak, we are extending our returns policy to 21 days, whereby we will exchange or issue a store credit upon presentation of a receipt. Garment/s must be unworn and in their original condition, with tags attached. Shoes must be unworn and in their original packaging. We will not accept shoes with sole markings or scratches.

Store credit is valid for 12 months from date of issue.

We do not offer exchanges or refunds on sale merchandise unless deemed faulty by our team or required by law. We kindly ask you to consider this before committing to a purchase.

All purchases on jewellery are final. Due to hygiene reasons, we will not accept returns for jewellery unless deemed faulty by our team.