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Returns Policy

Returns Policy

  • Returns Policy

    RETURNS POLICY

    Read our Returns Policy to ensure your order is valid for a return.

    FIND OUT MORE
  • Return online

    RETURN ONLINE

    Returning your items online is easy through our online portal.

    FIND OUT MORE
  • Where to return

    WHERE TO RETURN

    Send your items back to our warehouse with our seamless return process.

    FIND OUT MORE
Returns Policy

RETURNS POLICY

Read our Returns Policy to ensure your order is valid for a return.

FIND OUT MORE

Returns Policy

This policy applies to all purchases made online at ajeworld.com for Aje and AJE ATHLETICA. 

Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

FULL PRICED ITEMS

Items that have been purchased at full price or by pre-order are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Full priced items purchased during a flash sale promotion are eligible for a refund.

SALE ITEMS

Full-price items purchased during a promotion (E.g Black Friday & Cyber Monday or Flash Sales) are eligible for return for a full refund within 21 days. Items purchased on markdown (outside a promotion) or with a further discount applied are eligible for a return for site credit. Note, we are unable to refund or credit the cost of shipping. E-Boutique credit is valid for twelve (12) months from date of issue.

Aje Athletica 'Shop The Look Sets' are eligible for an exchange or credit note only.

FINAL SALE ITEMS

All products marked as Final Sale have a strict no returns, exchanges or refunds policy, unless the item is deemed as faulty.

INTERNATIONAL RETURNS

Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25. This cost will be deducted from your total return value. Once you have submitted your return request via our portal you will receive an email outlining next steps.

All International orders are sent via DDP, Aje does not refund duties and taxes paid at the time of checkout. Shipping charges are also nonrefundable, other than for an item received faulty.

You are welcome to return your parcel by using any secure shipping method. Clearly mark “Return Goods – Clothing” on the paperwork of your chosen carrier. Without this, you may be charged additional customs and duty fees. Please be advised Aje do not accept responsibility for return parcels lost in transit sent with private carriers.

If you need any assistance, please contact our customer care team customerservice@ajeworld.com

JEWELLERY AND SHOES

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

FAULTY RETURNS

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing. So we are able to best assist you please email your order number, images of the fault and a small description to customerservice@ajeworld.com.

If something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

• The item/s were purchased from the Aje e-Boutique.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Returns Policy

This policy applies to all purchases made online at ajeworld.com for Aje and AJE ATHLETICA. 

Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

FULL PRICED ITEMS

Items that have been purchased at full price or by pre-order are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Full priced items purchased during a flash sale promotion are eligible for a refund.

SALE ITEMS

Full-price items purchased during a promotion (E.g Black Friday & Cyber Monday or Flash Sales) are eligible for return for a full refund within 21 days. Items purchased on markdown (outside a promotion) or with a further discount applied are eligible for a return for site credit. Note, we are unable to refund or credit the cost of shipping. E-Boutique credit is valid for twelve (12) months from date of issue.

Aje Athletica 'Shop The Look Sets' are eligible for an exchange or credit note only.

FINAL SALE ITEMS

All products marked as Final Sale have a strict no returns, exchanges or refunds policy, unless the item is deemed as faulty.

INTERNATIONAL RETURNS

Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25. This cost will be deducted from your total return value. Once you have submitted your return request via our portal you will receive an email outlining next steps.

All International orders are sent via DDP, Aje does not refund duties and taxes paid at the time of checkout. Shipping charges are also nonrefundable, other than for an item received faulty.

You are welcome to return your parcel by using any secure shipping method. Clearly mark “Return Goods – Clothing” on the paperwork of your chosen carrier. Without this, you may be charged additional customs and duty fees. Please be advised Aje do not accept responsibility for return parcels lost in transit sent with private carriers.

If you need any assistance, please contact our customer care team customerservice@ajeworld.com

JEWELLERY AND SHOES

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

FAULTY RETURNS

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing. So we are able to best assist you please email your order number, images of the fault and a small description to customerservice@ajeworld.com.

If something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

• The item/s were purchased from the Aje e-Boutique.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Return online

RETURN ONLINE

Returning your items online is easy through our online portal.

FIND OUT MORE

Return Online

Returning your items online is super easy. Just follow our steps below.

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return here.

  • step 3

    STEP 3

    Add your order number and email address, click ‘Create a Return’.

  • step 4

    STEP 4

    Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.

  • step 5

    STEP 5

    If approved, please follow the instructions to return your item. If your return has been denied please feel free to contact us at customerservice@ajeworld.com

  • step 6

    STEP 6

    Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 3-5 business days for your return to be processed by our team. 

Return Online

Returning your items online is super easy. Just follow our steps below.

  • step 2

    STEP 1

    Ensure the conditions of return listed above have been met.

  • step 2

    STEP 2

    Submit your return here.

  • step 3

    STEP 3

    Add your order number and email address, click ‘Create a Return’.

  • step 4

    STEP 4

    Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.

  • step 5

    STEP 5

    If approved, please follow the instructions to return your item. If your return has been denied please feel free to contact us at customerservice@ajeworld.com

  • step 6

    STEP 6

    Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 3-5 business days for your return to be processed by our team. 

Where to return

WHERE TO RETURN

Send your items back to our warehouse with our seamless return process.

FIND OUT MORE

Where to Return

Once you have submitted your return online please post it back to our warehouse.

By Post

BY POST

After submitting a return request, you will receive an email notification with a Returns Authorisation Number and the Return Address for your parcel.

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

Where to Return

Once you have submitted your return online please post it back to our warehouse.

By Post

BY POST

After submitting a return request, you will receive an email notification with a Returns Authorisation Number and the Return Address for your parcel.

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.