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Shipping

For orders placed on ajeworld.com we ship via DHL Express. Please allow 3 days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

During Sale and Christmas periods please allow up to 5 days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or public holidays.

Once your order has been shipped, a tracking number will be sent to your email address.

All deliveries must be signed for. Ensure someone will be able to sign for the delivery, or provide a business address.

Natural Materials

Please note some items, including natural materials such as pearls and mother of pearl from Aje Adorn, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Aje at the customer's expense.

All international orders are shipped via DHL. Please allow 72 hours for your order to be processed. The below transit times are an approximate guide one the order has been processed and dispatched.

During Sale and Christmas periods please allow up to 5 days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or public holidays.

North America - $17.00 USD. 3 days transit time.

USA, Canada and Mexico.

Europe - $17.00 USD. 3 days transit time.

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia - $17.00 USD. 3 days transit time.

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Middle East -

UAE USD - $17.00 USD. 3 days transit time.

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia. - $20.00 USD. 5 days transit time.

Oceania - $20.00 USD. 5 days transit time.

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Soloman Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

DUTIES AND TAXES

Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.

This charge is determined by your local customs authority and includes;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

Aje does not refund prepaid tax and duties paid at the time of checkout.

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

CHANGES TO YOUR ORDER/CANCELLATIONS

Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel.

ORDER INFORMATION

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.